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People rely on body language and tone to grasp the real meaning of messages. Without these cues, we misunderstand each other more quickly, argue more, and walk away faster from relationships. In the virtual world—where most business is conducted—it’s even harder to communicate. Life changing secrets from the 3 masters success pdf free download full. If you want to build closer relationships with colleagues and clients, digital body language is your solution. Join collaboration expert Erica Dhawan as she explains how to use digital body language to close the empathy gap between you and your team. Learn why it’s important to always assume the best intent in others, and find out how to carefully craft your responses, communicate your feelings, and negotiate delicate power dynamics. With these tips, you can take charge of your communications online and off.
#1 Thought Leader on 21st Century Teamwork and Collaboration. (Virtual) Keynote Speaker. Order my new book: Digital Body Language - bit.ly/3avbJkgErica Dhawan is the world's leading authority on connectional intelligence and the founder and CEO of Cotential.
Through speaking, training, and consulting, she teaches business leaders innovative strategies that increase value for clients, deliver results, and ensure competitiveness. She wrote the bestselling book Get Big Things Done: The Power of Connectional Intelligence and hosts the award-winning podcast Masters of Leadership. Erica also writes for Harvard Business Review, Forbes, Fast Company, and The Huffington Post.
Erica speaks on global stages ranging from the World Economic Forum to companies such as FedEx and PepsiCo. She also serves as a board member to Lufthansa Innovation Hub. She has an MPA from Harvard University, an MBA from MIT Sloan, and a BS in economics from The Wharton School.
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The empathy deficit
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- How many times have you had an instant negative reaction to an email or text? What if you were misreading them? Or worse, what if they were misunderstanding you? If you're an employee, team member, or manager, you know that it's become increasingly difficult to express what you mean in our modern workplace. Likewise, it's also similarly challenging to fully grasp what others want and need. Here's the contradiction, three fourths of face to face communication is body language. Yet, 70% of team communication is virtual. These days we don't talk the talk, we write the talk. Let's face it. We are facing a massive empathy deficit at work and when digital communication is high, but lacking empathy, innovative behaviors drop, trust declines, and organizational commitment and satisfaction drop by up to 50%. This is a major issue. I'm Erica Dhawan and I want to share what I've learned over the years on how to build trust in the new world of work and improve communication in our digital workplace. I've seen how important it is to fight back to our loss of digital body language cues and build healthier, stronger relationships with our colleagues, bosses, clients, and even our friends and families. These tools will help you not only get your work done, but help you become a master digital communicator today.
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