Are you after an Airbnb house manual template? Well, you have come to the right place as I will give you a free PDF template! I’ll also explain how to write your own from scratch in this article.
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Providing your guests with an Airbnb house manual is one of the most important things you can do as a host. In this article, I am going to show you 11 great ways on how to write the perfect Airbnb house manual template. It will maximise your guests experience, which equals 5 star reviews all round. Plus I’ll provide a free download in PDF format that you can use as an example.
The house manual is the first thing a guest will read once they enter your house. As such, it is important to make a good first impression and to also lay down the ground rules from the get go.
Airbnb is an experience driven platform. Therefore a well written guide means your guests will have a smoother experience. It also means they’ll be more likely to respect your house rules.
It could be the difference between you getting a 5-star rating or not.
So, let’s skip right to it then. Here are the 11 most important things you should include in your manual.
#1 – Leave a nice Welcome Note
I find it is best to start with a welcome note. Something short and sweet, adding in an element of fun wouldn’t go astray either.
But best to keep it short. Start with something like “Welcome to Sovereign Cottage. We are so pleased you have decided to book with us and hope you have an enjoyable stay.”
Then go on to add a couple of paragraphs explaining the highlights of your property. You may want to mention you are only a short stroll from a local park, for example. Also write that your television has Netflix, or that a great restaurant is only two blocks away, etc.
Don’t go into too much detail, only 3-4 paragraphs will suffice.
#2 – Include your Contact Details
This is self explanatory and important. Your guests are more than likely going to want to contact you during their stay. I have it listed on the first page of my Airbnb house manual template.
I recommend providing several forms of contact details. A phone number and email address are the obvious ones. Another common way of chatting is via a chat program such as WhatsApp or Facebook Messenger.
The built in chat program on Airbnb can also be useful. But keep in mind that not all guests have a smart phone, let alone have the Airbnb app installed.
I recommend not relying on the Airbnb app. You should give guests a few options of contacting you. This will provide them with a peace of mind should something go wrong during their stay.
#3 – Be clear on Check In & Check Out
Let me stress the importance of being very clear on your check in and check out times. Write it in bold text on the front page of your Airbnb house manual template so guests will not miss it.
When I first started hosting, I lost count of the amount of times guests were late checking out. I would arrive to clean at 10am, only for the guest to still be there chilling out, sometimes well after 11am.
My belief was the check in and check out times were clear in the listing. I was wrong, in fact guests would often not even see it, so I came up with a new idea.
On the front page of my Airbnb house manual, I write the check out time in bold and underline it. I write it in a reasonable size font, so the guest will definitely see it.
And hey presto! It worked! Now it is rare for guests to overstay their check out time and writing it in the manual is the key reason why.
I recommend you be clear on what to do at check out too. Below are some ideas:
- Please switch off all lights and heating/cooling
- Place key back in
- Please lock all windows and doors
- Place used towels on bathroom floor
#4 – Restaurant Recommendations
It’s important to write a list of restaurant recommendations. More often than not your guest will be visiting your city for the first time.
Guests choose Airbnb because it provides the experience of living like a local. So why not help them improve their experience by providing a list of nearby restaurants.
You will see in my Airbnb house manual template I list about ten restaurants that I like nearby the house. I try to cover as many different cuisines as possible. Mexican, Spanish tapas, Thai, Indian, nice streak restaurants, sports bars, you name it.
I’ll write a short blurb, no longer than a sentence or two on each restaurant. I like to write why I like the restaurant, and also list how many miles/ km away.
One thing I recommend including is vegetarian or vegan restaurants. Being a vegetarian myself, I find it hard locating food options to suit my needs when travelling. So this is a valuable addition and your guests will be thankful for.
You should also consider creating saved responses just in case a guest doesn’t read your manual. These are saved Airbnb message templates that can be used when communicating with guests.
#5 – What are the best Attractions?
If a guest is coming to stay in your city, then odds are they will want to know some of the attractions nearby. I know I want to when I travel.
The free Airbnb house manual template I’ll provide you with has a handy guide on how to list the attractions.
Most likely a guest will hit up Google to search for attractions in the area. But, what I find helpful is listing some of the lesser-known attractions. Things that the search engines may not show you.
You live in the city, so you should know some of the must sees. There may be a nice park or some walking tracks nearby? You could inform them about a cheap bike rental place or if there is a lake with canoe rentals available. The list is endless.
I like to list things like movie cinemas, museums, popular streets, swimming pools, and so on. There is even a ghost tour in my city which I list in the house manual, which has proven popular.
The more things you can list, the better. Your guest will appreciate it and a happy guest equals a happy review.
#6 – List the best Shopping options
It should come as no surprise that shopping appears on this list. Be sure to you include it in your guide.
What I include is a list of 3 or 4 spots in town that are good areas to shop. People will want to know where the nearest shopping malls and shopping strips may be in your city. You should also list grocery or nearby convenience stores.
Listing when and were your local farmers markets are is another great idea. Your Airbnb guests have booked your place so they can cook, so why not give them access to the best produce.
Write how far away these locations are and let your guests know if they’re within walking distance or not.
I devote a big chunk of my Airbnb house manual template towards shopping, as it is such handy information.
#7 – What Transport is nearby?
A list of transport options is a crucial addition to your guide. Especially so if your house is some distance from the centre of town.
If your Airbnb house is in the CBD of a large capital city, it is of more importance to list transport options. Odds are there will be a subway station, so be sure to list the closest station and show a screenshot of the station map.
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Also list the station names nearby to shopping centres, stadiums and attractions. Remember, your guests have no idea where anything is.
My Airbnb is in a smaller city and a good 30 minute walk from town. There is a bus stop across the road, so I have included in my Airbnb house manual a printed copy of the bus timetable. I’ll also highlight the key spots to get on/off at.
So many of my guests have written to me thanking me for including this, as it is valuable information.
List if Uber is available in your city, as well as providing a phone number for the taxi service. Also, note how many minutes you are by car from the nearest airport.
#8 – Room by Room Guides
Providing guests with information is crucial part on my Airbnb house manual template.
This will be their first time visiting your house (assuming they’re not a repeat customer!) so it’s important they know where everything is and how everything works.
Start with the kitchen. Let them know the location of the bins, where the dish washing tablets and cleaning products are. Write guides on how the oven and other appliances work.
It’s a good idea to let your guests know they must clean up their own dishes. Cleaning dishes adds time to your day. For a way to reduce your time in this area, here are 11 hacks to save time on your Airbnb cleaning.
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These things all sound self explanatory, but trust me, things can (and do) go wrong. Best to make it easy!
Provide instructions on how to use the television or DVD player. Let them know where the air conditioning and heating controls are. If your television has Netflix or Hulu, inform your guests and let them know the password.
In the bedrooms, inform them where spare pillows, blankets and fresh linen are.
Like I said, all this stuff sounds self explanatory. But it has been my experience that the easier I make it, the more comfortable the guest will be.
#9 – Make WiFi Details prominent
Please, please, please show your WiFi details in an easy to see spot! I have a special section in my Airbnb house manual template especially for this.
I like to write it on the opening page in my manual. Over the years I have had more people texting me for the WiFi login details than I’ve had hot meals.
Make sure you write it in a large enough font in a clear manner. People WILL miss it, trust me.
In fact, a good idea is to put a sticker on the front of your manual with the username and password so they can’t miss it. (Some still do though…)
- Username: Sovereign Cottage
- Password: password1234
See above? It’s as simple as that. Although, try and use a password with a bit more imagination than password 1234!
#10 – Do you offer Parking?
If there is parking on your property, then you should definitely write this in your manual.
It’s likely you will have parking listed on your Airbnb listing profile. So it’s important reaffirm this in your manual as well, so it’s clear.
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Guests will want to know if they can park their car on your premises, or if there is a fee for off-street parking. There is nothing worse than coming home to a parking ticket.
If you’re in a capital city with limited parking, you need to be clear. Include maps and details of any nearby parking garages and be sure to list costs for 24hrs.
#11 – Include Emergency Details
Emergency details is a common item that people often overlook in their manuals.
Always list contact details of the nearest hospital, doctor, pharmacy and medical centres. Having this information will provide your guests with plenty of comfort.
I have a little fridge magnet in my houses with details of local emergency contacts. The fridge is something guests will use often, so they cannot help but see the magnet. Be sure to visit your local pharmacy or medical centre, as they should be able to provide you with one for your house.
Something else I encourage hosts to do is list local tradespeople. That includes people such as plumbers, electricians, handymen and so on. This is more to provide myself with comfort in the event a guest is unable to reach me.
Including little things like this is a smart idea. It may even help you get better Airbnb reviews.
Airbnb House Manual Template Download
Ok, now for the reason you are here – to download your free Airbnb house manual template PDF!
This should provide you with a good example of what to include in yours. I have intended for it to be a sample document for you. Look out for the green text, these comments will guide you through how to use the manual.
Included in the Airbnb House Manual Template
- Welcome note
- House rules sample
- Restaurant recommendations
- How to use house amenities
- Local attractions & must sees
- List of nearby shopping locations
- Closest hospital & medical centres
- How to use local transport
It is a free download and is available in PDF form. This is the Airbnb house manual template that I use for my own properties, so I know it works.